Ask a Librarian - FAQs
Welcome to Pepperdine University Libraries' Ask a Librarian FAQs section. Our Ask a Librarian service helps deliver reference services via e-mail and instant messaging. With our Ask a Librarian reference service, Pepperdine reference librarians can answer any questions you have about library resources or services, finding materials via our Library Catalog, and selecting and searching useful databases, journals, and websites.
* Q 1. Who can use our Ask a Librarian reference service?
A. This service is intended primarily for current students, faculty, and
staff of Pepperdine University. Alumni are also welcome!
* Q 2. When are Ask a Librarian email questions answered?
A. Questions are generally answered within 24 hours, Monday through Friday.
Questions received on the weekend, however, are addressed the
following Monday.
* Q 3. What kinds of questions can I ask?
A. Pepperdine reference librarians can answer any questions you
have about library resources or services, finding materials via our
Library Catalog, and selecting and searching useful databases,
journals, and websites.
* Q 4. Can I use the instant messaging service from home?
A. Yes, since our instant messaging service is web-based, you can
use the service from anywhere.
* Q 5. What if I can't get through to the instant message (chat) service
or no one answers?
A. If all the librarians are busy with other patrons, you may also
contact reference librarians at the following locations:
Reference Desk Phone Numbers:
| Payson Library - Malibu Campus | (310) 506-4238 |
| West Los Angeles Graduate Campus Library Encino Graduate Campus Library Westlake Village Graduate Campus Library |
(310) 568-5670 (818) 501-1615 (805) 446-8767 |
| Irvine Graduate Campus Library | (949) 223-2520 |
| Drescher Graduate Campus Library |
(310) 506-8568 |
